1. Decline in productivity can be used due to?

Boredom, fatigue, Monotony.

2. _____ increases productivity indirectly through improvement in morale and the attitudes of the employees.


3. A manager may know the status of morale in an organization through?

Morale Surveys

4. Outcome in equity theory consists of?

Intrinsic interest in job, promotion, status.

5. Stormin

Resistance arises to task and method,

6. Norming

Task co-operation

7. Adjourning

Task is complete, roles are complete

8. Forming

What the task is and how to do it.

9. Persistent reminders


10. Interpersonal source

Reward power, legitimate power

11. Mre likely to engage in political actions

Risk avoiders

12. Seek Aid


13. External adaptation

Mission and strategy

14. Cultural diversity

improved decision making

15. Bureaucratic

Standard operating procedures

16. Effectiveness

Providing new and unique products and rapid growth

17. Change is the action to the pressures created both within and outside the organisation. Human beings have a tendency to maintain ………


18. Two or more people interacting to achieve a common objective is also called a …….. .


19. “an innate disposition which determines the organism to perceive or to pay attention to any object


20. Characteristics of cultural diversity are?

Greater creativity, improved decision making, successful strategies.

21. Norms are more enfoced in formal groups than in informal groups.


22. Which of the following is an ethical philosophy rather than a scientific conclusion

Human dignity

23. the study that was undertaken t assess the effects of wage incentives on productivity is

second relay room experiments

24. a felt need is


25. building castles in the air with a view to escaping from the problem situation is


26. the concept that tells us that when it comes to understanding and solving the behavioural problems there cannot be a standard solution is

concept of individual differences

27. general attitude of employees towards work or towards a job is called

job satisfaction

28. attitude change depends upon

communication method , characteristics of communication , situational factors

29. fundamental concepts revolve round the nature of the human being and the nature of the organization


30. the ———–factors play a major role in influencing the change in attitudes of people


31. ——————–involved attaching wires to switches for certain parts of telephone equipment

bank wiring room study

32. power is the

ability to secure the compliance of others

33. the process by which a new employee is inducted into its culture is known as organizational


34. self concept is the result of one

perceptual process

35. Ram bharat and kush are the member of a group formed to suggest measures on cost reduction

group members have shared goals , members have learned the skill to deal with conflict , members communicate freely within the group

36. select the organizational stressors which are intrinsic to the job

time pressures and deadlines , exorbitant work demands

37. the authoritarian personality describes someone who

respects power and toughness , exhibits a positive view of society , adheres to conventional values

38. job dissatisfaction is strongly linked to

health problems , turnover , absenteeism

39. Money represents the best means to satisfy physiological needs.


40. as compared to the content models the expectancy model are very simple and easy to translate into actual practice


40. at the supervisory level the requirement of conceptual skill is the highest


42. During the unfreezing phase of Lewin’s model a person accepts the new behaviour as a permanent part of his behaviour


43. the —————is the best style of leadership in emergencies


44. the ————skills relate to a person knowledge and ability in any organizational functional area


45. in a market culture the relationship between an individual and the organization is ————


46. social displacement and —————are the important social reasons to be considered by a manager while dealing with resistance to change

peer pressure

47. The degree to which people are aggressive and competitive rather than easygoing:-


48. The standard of evaluation that a person possesses is:-


49. One of the more sophisticated forms of a perceptual organization is :-

perceptual grouping

50. Whenever a person is suddenly feeling very sad or angry:-


51. The tiredness of the body as a result of continuous physical activity is defined as :-


52. The motives that develop as human society develops economically and becomes more complex are:-

secondary motives

53. Joint problem solving to achieve results benefiting both parties is called :-

Intergrative negotiation

54. The consideration of the motive that is important in the discussions of group dynamics is :-


55. Equity theory of motivation is given by:-

J. Stacy Adams

56. Which two strategies are the least effective in a variety of circumstances?

Rational persuasion, Inspirational appeal, Coalition

57. Distress leads to :-

Nervousness, Inadequacy, Anxiety

58. Increase in attention is directly proportional to the increase in size.


59. Balanced attitude recognizes the fact that conflicts occur in organizations whenever interests collide.


60. Mission tells every employee where that company and employees are headed.


61. Theory X assumes that most people must be coerced , controlled and threatened with punishment to get them to work.


62. The organism is the locus of all experience.


63. …… are set up to restore balance.


64. Some corporations provide their top executives with a variety of expensive …..


65. A person may resist changing his attitude due to ….. involvement.


66. …….. Skill deals with ideas.


67. TQM

Total Quality Management

68. Rags to riches successes


69. Achieve a balance in situational power

Key task in a mediator\*s role

70. Pressure strategy :-

Uses demands, threats or persistent reminders

71. Projective tests:-

Require a person to respond to an unstructured stimulus situation

72. Intermittent bright flashes of light effect:-


73. Locus of control refers to the extent to which :-

Individuals believe that they can control events affecting them

74. Personality is the organization of :-

An individual’s personal pattem of tendencies

75. Judge the following statement according to given criteria. “Stress is a physiological abnormality at the structural or bio chemical level caused by overloading experiences”

Both the statements and the reasonings are correct

76. Factors important for creating a favourable work environment are:-

A soothing colour scheme ,Adequate illumination, Playing of soft music

77. To understand roger’s self theory , we have to understand:-

The organism, The development of self , The self – concept

78. While “job satisfaction” is an individual phenomenon, “morale” indicates a group phenomenon.


79. During the unfreezing phase of Lewin’s model, a person accepts the new behaviour as a permanent part of his behaviour .


80. Power appears to involve one person changing the behaviour of one or more other individuals.


81. What is play to some people may be work to others.


82. ………. is considered to be the major extemal pressure of change.


83. The concept of organizational stress was first evolved in classic work of……..

Kahn Et Aj

84. when compared to type theories , trait theories have ……… sense


85. ……… indicates the happiness of the employees with the organizational environment .


86. Fatigue can be defined as the tiredness of the body as result of continuous …….. Activity.


87. Contribution of family and social group in combination with culture is


88. fred Luthans

Human relations

89. The conflict that arises when a person is performing two different roles having contrary expectations at the same time is :-

Role conflict

90. In Hawthome experiments, which factors was considered the dependent variable:

Ill umination

91. A popular measure of job satisfaction is

job descriptive index (JDI)

92. The behaviours taught to us by mother natue is


93. Whose value ranges between 0 and 1?


94. The science of human behaviour is


95. General attitude of employees towards work or toward a job is called:-

job satisfaction